Last Updated: June 22, 2025
At XiMandun Electronic Technology Co., Ltd., we are committed to ensuring your order is delivered accurately, safely, and on time. The following outlines our shipping policy for all international and domestic orders.
1. Shipping Methods
We offer a variety of international and domestic shipping options based on order size and customer preference, including:
- Air Freight
- Sea Freight (FCL/LCL)
- Express Courier (DHL, FedEx, UPS, etc.)
- Customer-Assigned Forwarders
Shipping method will be confirmed during order processing.
2. Delivery Time
Estimated production and delivery times vary depending on order type and destination:
- Standard production lead time: 7–20 business days (depending on product and quantity)
- Shipping time:
- Express: 3–7 business days
- Air Freight: 5–12 business days
- Sea Freight: 15–45 business days
We will provide estimated delivery dates upon order confirmation.
3. Shipping Costs
Shipping charges depend on:
- Product weight and volume
- Delivery method and destination
- Incoterms (e.g., EXW, FOB, CIF)
Exact shipping fees will be quoted before final order confirmation.
4. Customs and Duties
All international shipments may be subject to customs duties, taxes, and import regulations imposed by the destination country. These charges are the responsibility of the buyer unless otherwise agreed in writing.
5. Order Tracking
Once your order is shipped, we will provide a tracking number and shipping documents. You can use these details to track your shipment directly with the carrier.
6. Damaged or Delayed Shipments
We take every precaution to ensure safe delivery. If your goods are damaged or delayed during transit, please notify us within 3 business days of receiving the shipment. We will assist in filing claims with the carrier where applicable.
7. Packaging
All products are securely packaged for international transport. Special packaging requirements can be discussed and arranged upon request.